Returns & Exchanges

At Pronto Shoes, we want you to step out in confidence, which is why we offer a seamless 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't perfect or you've changed your mind, we are committed to making your exchange or refund as fast as your stride.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Place the unworn shoes in their original branded box and secure them inside a shipping mailer to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.