Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return and exchange policy?

We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition and include the original packaging to be eligible for a refund.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order sooner.

Are Pronto Shoes made from genuine leather?

Yes, our premium collections are crafted from 100% genuine top-grain leather. We also offer a specialized 'Eco-Line' featuring high-quality synthetic vegan materials.

Do you ship internationally?

Currently, Pronto Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How should I care for my new shoes?

To prolong the life of your footwear, we recommend using a weather-protectant spray before the first wear and using cedar shoe trees for leather models to maintain their shape.